FAQ

How do I place an order?

Easy, click here to get started! You’ll hear from us quickly.

 

Can we chat now?!

We reply to new order inquiries in a snap. You can also call us at 844.224.1224. We’re in the office from 9am-5pm MST. If we’re not around, leave a message after the beep!

 

What types of items do you offer?

Dream it, and we will create it. Tees, hats, bags, tumblers, beach towels, the sky is the limit. We’re always seeking out the latest + best products in the industry. Click here to check out some of our favorite items!

 

Do you just offer screen printing?

Screen printing, embroidery, foil… we’ve got you covered.

 

How do I come up with a design idea?

Send us any ideas you have, and browse our Design Gallery for inspiration! All of our designs can be customized, and we LOVE creating new designs too. Getting creative is our thing, we’re here to help!

 
Are you Greek Licensed?

We sure are, and proud!

 

Do you just work with Sororities + Fraternities?

We work with everyone from Fortune 500 companies, smaller businesses, to wedding parties. After all, everyone loves custom gear. Big or small, we handle all orders with care—and can’t wait to meet you.

 

What is the 224 family?

The 224 family comes down to one thing: you! The people we love to work with, and our team members who are proud to work with you. As a family-owned & referral based business, we consider you family. We’re grateful to have our family extend across the United States & Canada. Thank you for being here, and a part of the 224 family! Click here to learn more about us.

 

What’s the minimum order?

The minimum varies based on the type of product you’re ordering. 12 pieces is the typical minimum for most apparel, and 36 pieces is the minimum for foil printing if you want the most cost efficient price. Promotional items (drinkware, pens, etc.) can have higher minimum orders. Looking for a smaller order? Ask our team to see if it’s possible!

 

How does pricing work?

Price breaks are every 12 pieces—12, 24, 36 pieces, etc. The larger the quantity, the more cost effective it will be. The number of ink colors, print locations, and garment style also impacts pricing.

 

I’m on a budget!

Our team is here to help when it comes to working within a budget, and creating the best product possible to fit the price point. Quality + creative product can be affordable too!

 

How long does it take?

We pride ourselves on quick, quality turnaround. Standard delivery for screen printed orders takes 10 business days from the date your order is placed. Please allow 14 calendar days for embroidery, foil, and orders over 500 pieces. Turnaround time on promotional items can vary per item.
Orders are placed on business days, and are delivered on business days. Artwork & sizes need to be finalized before we can get your order placed. If you need something by a specific date, let us know! Rush order options are also available.

 

I’m looking for a certain fit, what do I do?

If you have a specific fit idea in mind, just ask us! Let us know of any concerns you have upfront, and our team will help to select the right style for you. After all, fashion advice is what we’re here for!

 

What if I need to cancel, or make changes?

Any changes to your order (cancellations or adding on more pieces) need to be made immediately, within 12 hours of placing your order at the latest. Restocking fees may apply. Any artwork changes need to be made before placing your order.

 
What’s the return policy on custom orders?

We’re perfectionists. We guarantee and stand behind the quality of our products. If we made a mistake, we are here to fix it. Let us know within 1 week of receiving your items if there’s a problem. Carefully review your artwork, ink colors, and any placement and/or print size concerns with our team before placing your order. Monitor colors can vary, and printed product can appear different than a virtual mockup. We do our best to make sure each detail is covered before placing your order. Any concerns with sizing or fit of garments must be addressed with our team prior to placing the order. Custom orders cannot be returned, but we are here to make things right if something was done in our error. Your happiness is our priority.

 

What does artwork cost?

Your first 5 artwork revisions are on us. Our goal is for you to love the design with as few revisions as possible. 224 team members are experts when it comes to adding that magical finishing touch. We will work together until the design is just right.

 

How do I pay?

For bulk orders, we require payment before we begin production on your order.

Payment is preferred by check, cashier’s check, or credit card. Groups collecting payment from individuals must submit one form of payment for their invoice; we do not accept multiple checks or cash payment. All checks are made to 224 Apparel.

For link orders, payment is made by individual credit card upon purchase. Link orders are ideal for larger groups, as there is a 12-piece minimum for link orders. Purchases made through the 224 Store are made by individual credit card upon purchase.

 

Do you offer link orders?

We sure do! We offer ordering links for groups placing an order of 12 pieces or more. Choose between an individual credit card payment link OR a link that collects sizes for you with payment via one invoice upon placing your order (known by our Greek clients as BillHighway or GIN System).

 

What happens if a check bounces, or there’s a chargeback to my card?

If a check bounces or a chargeback is incurred, the resulting fees plus a $25.00 service fee is charged to the client. Payment of the balance plus incurred fees is required immediately upon our notification.

 

Who do I make the check to? Where do I send it?

Checks are made to 224 Apparel, mailed to the address below. Please include your invoice number on the memo line.

 

 

Print Press Stitch, LLC

1321 E Ajo Way #111

Tucson, AZ 85713

 

How do I apply for a Career with 224?

Click here to check out our Careers page. We’re always excited to meet creative + passionate individuals who are interested in joining our team! 

 


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